Terms and Conditions of Sale & Use

 

These Terms and Conditions of Sale and Use (“Terms”) govern your access to and use of the CPEVcharger.com website (the “Site”) and any purchase of products (“Products”) from the Site or through invoices, quotes, or other sales documents issued in connection with the Site. By accessing the Site, requesting a quote, or placing an order, you agree to these Terms. If you do not agree, do not use the Site and do not place an order.

These Terms are intended to allocate risk, define each party’s responsibilities, and limit the Company’s liability to the maximum extent permitted by law. Certain consumer rights may not be waivable in your jurisdiction; where required by law, these Terms will be interpreted to comply with applicable law.

1. Company Information; Contact

The Site is operated under the business name CP EV Charger (the “Company”, “we”, “us”, or “our”). The Company is organized under the laws of the State of Wyoming.

Questions may be sent to info@cpevcharger.com. Communications may be made electronically and will satisfy any legal requirement that such communications be in writing.

2. Authorized Reseller; Trademarks

We are an authorized ChargePoint value-added reseller (VAR) for eligible ChargePoint products. ChargePoint and related marks are trademarks of ChargePoint and/or its affiliates. All other trademarks are the property of their respective owners.

3. Eligibility; Customer Representations; Know Your Customer (KYC)

By placing an order, you represent and warrant that you are at least 18 years old and have authority to bind the purchaser (an individual or entity) to these Terms, and that you will provide accurate billing, shipping, and contact information.

To prevent fraud and to comply with risk and compliance requirements, we may verify your identity, ownership, and order details. For orders of $2,000 or more (or any order we deem higher risk), we may contact you by phone or email to confirm purchaser identity, delivery details, and end-use. Financing providers may also contact you as part of their underwriting.

We may refuse, cancel, or place an order on hold if verification cannot be completed to our satisfaction, if we suspect fraud or unlawful activity, if information appears inconsistent, or if payment is not received and cleared.

4. Product Information; No Installation or Repair Services

We sell Products as described on the Site, in written quotes, or on invoices. We are a reseller/distributor and not the manufacturer of Products.

We do not provide installation services, electrical contracting, field service, repair, maintenance, commissioning, troubleshooting, or technical support beyond facilitating contact with the manufacturer and/or certified service providers. We may refer customers to manufacturer-certified technicians or the manufacturer’s service network, but we do not control or supervise those third parties.

5. Installation, Safety, Permits, and Compliance Responsibilities

Many Products require professional installation by a properly licensed electrician and may require permits, inspections, and compliance with the National Electrical Code (NEC) and other local, state, and federal laws and regulations.

You are solely responsible for:

• determining whether a permit, inspection, or other approval is required;
• selecting qualified, licensed installers and complying with any manufacturer certification requirements;
• ensuring the installation site is suitable (power availability, capacity, mounting, clearances, environment, networking, and accessibility);
• installing, commissioning, and using Products in accordance with manufacturer documentation and all applicable laws and codes; and
• maintaining safe conditions during installation and use, including use of proper personal protective equipment and safe work practices.

Improper installation, misuse, unauthorized modification, or failure to commission Products as required may create safety hazards and may void manufacturer warranty coverage. You assume all risks related to installation, commissioning, maintenance, repair, modification, and use of Products.

Station screens; digital signage; content responsibility: Certain Products may include displays, screens, LEDs, interfaces, or software features that can present branding, pricing, messages, advertising, images, or other content (“Displayed Content”). Displayed Content may be created, uploaded, selected, scheduled, or controlled by you, your installers/operators, site owners, drivers, or other third parties.

No monitoring or editorial control: The Company does not create, review, monitor, approve, or control Displayed Content and is not responsible for what is displayed, when it is displayed, or how it is used. The Company does not provide advertising services and makes no representations regarding compliance, performance, or outcomes of any Displayed Content.

Your compliance obligations: You are solely responsible for ensuring Displayed Content and related use complies with all applicable laws and regulations (including advertising, consumer protection, privacy, accessibility, and intellectual property laws), and for obtaining all required rights, permissions, licenses, consents, and approvals. You must not display unlawful, misleading, defamatory, infringing, obscene, or harmful content, or content that violates ChargePoint terms, site policies, or third-party requirements.

Indemnity for Displayed Content: Without limiting Section 16 (Indemnification), you will defend, indemnify, and hold the Company harmless from any claims, damages, penalties, fines, and expenses (including reasonable attorneys’ fees) arising from or relating to Displayed Content or your use of any display or interface features, including claims of infringement, defamation, deceptive trade practices, privacy violations, or regulatory non-compliance.

6. Orders; Quotes; Acceptance; Payment Clearance; Timing

All orders and quotes are subject to acceptance by the Company. An order is not accepted until we provide written acceptance (such as an order confirmation, invoice marked paid, or shipment confirmation).

We do not release Products for shipment until payment has irrevocably cleared our bank account or we have received cleared proceeds from an approved financing provider. For ACH payments, clearance may require multiple business days. For wire transfers, clearance depends on banking confirmation.

Typical fulfillment timing is 3 to 7 business days after cleared funds and completion of any required verification, but actual timing may vary based on product availability, manufacturer lead times, allocation, carrier capacity, and other factors outside our control.

We may ship Products in multiple shipments and may substitute carriers. We may cancel or adjust an order if a Product is unavailable, discontinued, mispriced, or subject to allocation.

7. Pricing; Errors; Taxes; Discounts

Prices are shown in U.S. dollars unless stated otherwise. Prices exclude taxes unless explicitly stated. You are responsible for all applicable sales, use, VAT, import/export, or other taxes, duties, and governmental charges.

We reserve the right to correct errors in pricing, descriptions, promotions, availability, or other information, and to cancel any affected orders. If we cancel an order after payment is received, we will refund the amount received (subject to any non-refundable fees imposed by third parties, to the extent permitted by law).

Discounts are available only for multi-unit equipment purchases placed on a single order. We do not offer discounts on single-unit orders unless expressly stated in writing. Contact us for a custom multi-unit quote.

8. Payment Methods; Invoicing; Third-Party Financing; No Credit Cards

We do not accept credit card payments. All purchases must be paid via (a) third-party financing (if approved), (b) ACH, or (c) wire transfer.

Invoices and payment instructions: We may issue an invoice or payment request to provide ACH or wire instructions and/or to facilitate third-party financing. An invoice is not a credit agreement and does not extend credit or payment terms unless expressly agreed in writing by the Company.

ACH and wire transfers: Contact us at info@cpevcharger.com for bank details. You are responsible for any bank fees, wire fees, or intermediary charges. Payments must reference the invoice number.

Third-party financing: Financing is offered by independent third-party providers (including for eligible consumer transactions and for eligible business transactions) and is subject to eligibility checks, underwriting, and the provider’s terms and conditions. We do not control credit decisions, rates, fees, repayment terms, or approval outcomes.

Financing availability limitations: Financing (including 0% interest BNPL options, on approved credit, with up to four equal monthly, zero-interest payments) may be available only when eligible equipment is purchased with required software and/or services, and is not available for standalone software-only or services-only orders. The minimum financed amount is $500 (consumer or business). Additional provider restrictions may apply.

Provider disclosures and terms: By selecting third-party financing, you agree to the financing provider’s terms and privacy practices. You should review provider terms before selecting financing.

Information sharing: By applying for or using third-party financing, you authorize us to share order and customer information with the financing provider and other service providers as reasonably necessary to process the transaction, verify identity, and service the order.

9. Shipping; Free Shipping Policy; AK/HI; Special Handling

Products may ship from the manufacturer or from third-party fulfillment facilities.

Free shipping policy: Standard ground shipping is included for qualifying equipment orders of $900 or more shipping to the lower 48 U.S. states when purchased at listed prices. Shipping charges apply to orders under $900 (including most accessories and non-charger items). Additional shipping charges apply for orders shipping to Alaska and Hawaii.

Expedited shipping, liftgate, inside delivery, appointment delivery, or other special handling may incur additional charges and may require coordination with the carrier. You are responsible for providing an accurate delivery address, site contact, and ensuring the site can receive freight as required.

Shipping and delivery dates are estimates only. We are not responsible for delays caused by carrier delays, weather, allocation, backorders, manufacturer delays, customs, strikes, or other causes beyond our reasonable control.

10. Title; Risk of Loss; Shipping Insurance; Transit Claims

Fulfillment and carriers: Products are fulfilled and shipped from manufacturer and/or authorized third-party warehouses and delivered by common carriers. The Company may arrange shipment on your behalf, but we typically do not maintain physical custody of Products.

Carrier responsibility; no carrier agency: The carrier (and, where applicable, the fulfillment entity that tenders the shipment to the carrier) has custody and control of the Product in transit and is responsible for transportation services under its terms and applicable law. The Company is not the carrier, freight forwarder, or insurer, and we do not assume liability for carrier performance, delays, loss, theft, or damage in transit.

Tender and transit claims: The Company’s responsibility for shipment ends when the Product is tendered to the carrier by the party fulfilling the order. Any loss, damage, or delay occurring after tender must be pursued as a claim with the carrier and/or insurer. We may, at our discretion, provide reasonable documentation to support a claim, but claim outcomes are determined solely by the carrier and/or insurer.

Insurance: Shipping insurance is not included unless expressly stated on your order confirmation or invoice. You may request insurance (which may be added to a financed order where permitted by the financing provider). If you decline insurance, you remain responsible for any uninsured loss not recoverable from the carrier.

11. Delivery Inspection; Damage; Shortage Claims

You must inspect shipments promptly upon delivery and note any visible damage, shortage, or discrepancy on the delivery receipt before accepting delivery. You must also notify us at info@cpevcharger.com within 48 hours of delivery of any claimed damage, shortage, or discrepancy, with photos and supporting documentation.

Carrier claim windows are limited. Failure to report within the stated timeframes may limit or eliminate your ability to pursue a claim. Our assistance is limited to providing documentation and facilitating communication with the carrier or fulfillment facility; we are not obligated to replace Products that are lost or damaged in transit.

12. Limited Returns; RMA Required; No Returns After Opening

Returns by authorization only; RMA required: All return, exchange, or refund requests require prior written authorization from the Company and issuance of a return material authorization (“RMA”). We may also require approval from the manufacturer and/or our upstream supplier or fulfillment partners. Products returned without an RMA or to an incorrect address will be refused and returned to sender at your expense.

Return request timing: To request an RMA, you must contact us promptly at info@cpevcharger.com and, unless otherwise required by law, within three (3) calendar days after delivery. RMAs (if issued) are time-limited and may be cancelled if the Product is not received within the stated window.

Authorized returns for convenience (limited) and 25% restocking fee: If we authorize a return for reasons other than (a) a verified Company shipping error or (b) a manufacturer-authorized defect/warranty return, the return is subject to a twenty-five percent (25%) restocking fee plus deduction of any non-refundable shipping charges and any additional costs incurred to receive, inspect, test, rebox, or re-stock the Product. The Company may deny any return request in its sole discretion.

Resalable condition required: To be eligible for any authorized return, the Product must be new, unused, uninstalled, and in resalable condition, in its original, unopened packaging, with all components, manuals, labels, and accessories intact and unmodified. Products that have been opened, installed, used, damaged, missing components, or not in original packaging are not eligible for return except as required by law or where the manufacturer authorizes a warranty return.

Non-returnable items: Custom, configured, made-to-order, special-order, discontinued, or non-stock items, and any software/services, activation, cloud subscriptions, or support plans, are non-returnable except as required by law or expressly authorized in writing by the Company.

No returns after opening (except verified error or manufacturer-authorized defect): Once any Product packaging is opened, the sale is final and the Product may not be returned for convenience. If a Product is defective, your remedy is through the manufacturer warranty process described in Section 13.

Incorrect item shipped by us: If the Company shipped the wrong Product, notify us promptly and do not open or install the Product. Subject to verification (including photos and other documentation as we may reasonably request), we will issue an RMA and arrange shipment of the correct Product. Restocking fees do not apply to verified Company shipping errors.

Return shipping, handling, and insurance: Unless we expressly agree in writing, you are responsible for all return shipping, freight, handling, duties, and insurance. For verified Company shipping errors, we may (but are not obligated to) provide a prepaid shipping label. For defect/warranty returns, any prepaid label or shipping reimbursement is at the manufacturer’s discretion, not the Company’s.

Refund timing and method: Authorized refunds (if any) are processed only after the Product is received, inspected, and accepted as resalable, and after any required manufacturer/upstream approvals are obtained. Refunds will be issued to the original payment method where possible. For ACH/wire payments, you may be required to provide bank details for return of funds. For financed orders, refunds and credits are subject to the financing provider’s terms and may be applied to your financing balance rather than paid directly to you.

13. Manufacturer Warranty; Defects; Our Role

Manufacturer warranty: Products may be covered by the manufacturer’s warranty, which is separate from and in addition to these Terms. Any warranty obligations are solely those of the manufacturer, not the Company. The Company disclaims all warranties to the maximum extent permitted by law, except to the extent a warranty cannot be disclaimed or is expressly provided by the Company in writing.

Defect and warranty claims process: If you believe a Product is defective, contact us at info@cpevcharger.com and we will provide the manufacturer’s support channel information and reasonable assistance (e.g., documentation, order information). The manufacturer determines whether a Product is defective, whether repair/replacement is authorized, and whether return shipping or labels will be provided. Any such decision is at the manufacturer’s discretion, not the Company’s.

Labor and on-site work excluded: Unless the manufacturer expressly provides otherwise, manufacturer warranties typically exclude on-site labor, electrical work, permitting, uninstall/reinstall labor, and other project costs. You are responsible for all installation and labor costs.

Software and services: Many ChargePoint commercial charging stations are designed to be activated and managed through ChargePoint cloud/network services. Depending on the Product and use case, activation services and/or a ChargePoint cloud subscription (“Cloud Plan”) may be required to enable or maintain certain functions (for example: remote monitoring, station configuration, access control, pricing/payment processing, reporting, diagnostics, and service dispatch). Any such subscriptions or services are provided by ChargePoint and/or other third parties and are subject to their separate terms, policies, and fees. CP EV Charger does not provide network operation, station monitoring, on-site maintenance, repairs, uptime guarantees, or similar managed services unless expressly stated in a written order confirmation, and then only to the extent we are facilitating a pass-through purchase of manufacturer services.

ChargePoint service and warranty programs: ChargePoint offers optional support, maintenance, and warranty programs (for example, Assure/Assure Pro support services and extended warranties) that may include proactive monitoring, coordinated on-site repairs by ChargePoint-certified technicians, and/or uptime commitments. Any such commitments, service levels, and remedies are solely between you and ChargePoint under ChargePoint’s applicable terms and conditions. We are not a party to, and do not assume any liability under, ChargePoint’s service agreements, support services terms, cloud subscription terms, warranties, or SLAs.

Anti-vandalism / tamper-resistance features: Certain ChargePoint Products may offer optional anti-vandalism features (such as cut-resistant charging cables and/or alarm and tamper-detection capabilities). Availability varies by model and region, may require compatible hardware and/or software, and may be subject to additional ChargePoint terms. We make no independent representation that any Product will be tamper-proof, and any such features are manufacturer-provided and governed by ChargePoint documentation and terms.

ChargePoint references: For convenience, ChargePoint publishes legal terms and policy documents that may apply to your Product and any manufacturer-provided software, cloud subscriptions, support services, and warranties, including: ChargePoint Commercial Warranty (currently published at https://www.chargepoint.com/download-file/cp-commercial-warranty-ts-cs-en-na), ChargePoint Support Services terms (https://www.chargepoint.com/legal/support-services), and ChargePoint Cloud Subscriptions Terms and Conditions / MSSA (https://www.chargepoint.com/legal/mssa). These documents may be updated by ChargePoint from time to time. Any manufacturer warranties, support services, cloud services, and related obligations are between you and ChargePoint; CP EV Charger is not responsible for ChargePoint’s performance under those terms.

14. Cancellations; Refusals; Incorrect Address; Undeliverable Shipments

If you request cancellation after an order is accepted, cancellation may be denied or may be subject to fees, return restrictions, and non-refundable third-party costs (including carrier fees).

You are responsible for providing an accurate delivery address and delivery contact. If a shipment is returned as undeliverable, refused, rerouted, or stored due to address errors, missed appointments, site inaccessibility, or other customer-caused issues, you are responsible for all related costs, and the event may be treated as a return request subject to Section 12.

15. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE COMPANY WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, BUSINESS OPPORTUNITY, OR GOODWILL, ARISING OUT OF OR RELATED TO THE PRODUCTS, SOFTWARE OR SERVICES, THE SITE, THESE TERMS, OR ANY ORDER, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

PRODUCTS MAY INVOLVE HIGH VOLTAGE ELECTRICAL EQUIPMENT AND INSTALLATION/USE HAZARDS. TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE COMPANY DISCLAIMS LIABILITY FOR PERSONAL INJURY, PROPERTY DAMAGE, OR OTHER LOSSES ARISING FROM INSTALLATION, COMMISSIONING, MAINTENANCE, REPAIR, MODIFICATION, MISUSE, OR OPERATION OF PRODUCTS, INCLUDING ANY ACTS OR OMISSIONS OF INSTALLERS, ELECTRICIANS, CONTRACTORS, OR OTHER THIRD PARTIES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE COMPANY’S TOTAL CUMULATIVE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO A PRODUCT OR ORDER WILL NOT EXCEED THE AMOUNT YOU PAID TO THE COMPANY FOR THE SPECIFIC PRODUCT GIVING RISE TO THE CLAIM. Some jurisdictions do not allow certain exclusions or limitations; where prohibited, the above limitations apply to the maximum extent permitted by law.

16. Indemnification

You agree to indemnify, defend, and hold harmless the Company and its officers, directors, employees, agents, contractors, affiliates, suppliers, and service providers from and against any claims, damages, liabilities, losses, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) your purchase, installation, commissioning, maintenance, repair, modification, misuse, or operation of any Product; (b) any acts or omissions of your installers, electricians, contractors, or other third parties; (c) your breach of these Terms; or (d) your violation of any law, code, or third-party rights.

17. Dispute Resolution; Wyoming Law; Mandatory Arbitration; Class Action Waiver

Governing law: These Terms and any dispute arising out of or related to these Terms, the Site, or any order are governed by the laws of the State of Wyoming, without regard to conflict-of-law principles.

Mandatory arbitration: Except for individual claims in small claims court (if eligible) and claims seeking injunctive relief for misuse of intellectual property, any dispute shall be resolved by final and binding arbitration on an individual basis. Arbitration will be administered by a nationally recognized arbitration provider under its consumer or commercial rules, as applicable. The arbitration will take place in Wyoming unless the parties agree otherwise or applicable law requires a different location.

Class action waiver: To the fullest extent permitted by law, disputes must be brought in an individual capacity and not as a plaintiff or class member in any purported class, collective, or representative proceeding.

18. Privacy; Data Practices

We do not sell or rent customer personal information. We collect and use information to process orders, prevent fraud, comply with law, provide customer support, and improve our services. We may share information with service providers (including fulfillment partners, carriers, financing providers, and IT vendors) as reasonably necessary to provide the Site and fulfill orders, subject to confidentiality and data protection obligations.

19. Force Majeure

We are not liable for delays or failure to perform resulting from causes beyond our reasonable control, including acts of God, natural disasters, strikes, labor disputes, government actions, supply chain disruptions, allocation, transportation delays, carrier failures, power outages, or failures of telecommunications or utilities.

20. Changes; Severability; Entire Agreement

We may update these Terms from time to time by posting an updated version on the Site. Changes apply prospectively to new orders and Site use after the effective date. If any provision is held invalid or unenforceable, the remaining provisions remain in effect. These Terms, together with any written order confirmation, invoice, and applicable manufacturer terms, constitute the entire agreement between you and the Company regarding the subject matter hereof.