This Privacy Policy describes how CP EV Charger (“CP EV Charger,” “we,” “us,” or “our”) collects, uses, discloses, and protects information when you visit or interact with www.cpevcharger.com (the “Site”), contact us, request an invoice, place an order, apply for third‑party financing, or otherwise engage with us. We aim to handle information responsibly and in accordance with applicable U.S. and Wyoming law, as well as other applicable U.S. state privacy and consumer protection laws.
U.S. only operations
The Site and our products and services are intended for use in the United States. We sell and ship only within the United States, and we do not offer international shipping. If you access the Site from outside the United States, you do so at your own initiative and are responsible for compliance with local laws. Information we collect may be processed and stored in the United States, and we do not intentionally transfer personal information outside the United States as part of our normal business operations.
Key principles
- We do not sell your personal information.
- We use information to operate our business, respond to requests, provide invoices and payment instructions, fulfill orders, and improve the Site.
- We share information only as needed to run the Site and business (for example, with service providers, carriers/fulfillment partners, manufacturers for warranty/support assistance, and financing providers you select), or as required by law.
- We strive to use reasonable safeguards, but no method of transmission or storage is completely secure.
- Information we collect
We may collect information from you directly, automatically when you use the Site, and from third parties in connection with your transactions and requests. The types of information may include:
Contact information: Name, company name, email address, phone number, shipping address, billing address, and communication preferences.
Order and transaction information: Products requested or purchased, order details, invoices, delivery information, and related correspondence.
Payment and invoicing information: If you pay by ACH or wire transfer, we may receive payment confirmation information. We do not request that you email sensitive banking credentials. If you use third‑party financing, the financing provider collects and processes the information needed to evaluate eligibility under its own policies.
Customer service and communications: Messages you send us, support requests, and notes associated with your inquiries and transactions.
Device and usage information: IP address, browser type, device identifiers, operating system, pages viewed, referring/exit pages, and time stamps.
Cookies and similar technologies: Identifiers and activity information collected via cookies, pixels, and similar tools to help the Site function, remember preferences, understand performance, and (where used) measure marketing effectiveness.
- How we use information
We may use information for the following purposes:
- To operate the Site, respond to inquiries, and communicate with you.
- To issue invoices and provide payment instructions (including ACH and wire instructions) and to confirm payment clearance before shipment.
- To fulfill orders and coordinate shipping/logistics, including providing information to carriers and fulfillment partners.
- To help connect you with manufacturers or service networks for warranty or support assistance, as applicable.
- To improve the Site, troubleshoot issues, perform internal analytics and reporting, and maintain business records.
- To detect, prevent, and investigate fraud, abuse, or security incidents; and to conduct identity/KYC checks where appropriate.
- To comply with legal obligations and enforce our policies and contractual rights.
- How we share information
We do not sell your personal information. We may disclose information as follows:
- Service providers that help operate the Site and business (e.g., hosting, analytics, communications tools), under contractual obligations to protect information.
- Shipping, logistics, and fulfillment partners and carriers to deliver products and provide delivery updates.
- Manufacturers and support networks to assist with warranty inquiries, product support, recalls, and product safety notices, as applicable.
- Financing providers you select, to facilitate your financing request or application and related communications.
- Legal and safety disclosures, to comply with law, respond to lawful requests, protect rights and safety, and prevent fraud or misuse.
- Business transfers, if we are involved in a merger, acquisition, financing, or sale of assets, subject to applicable law.
No mobile information (including SMS opt‑in data and consent) will be shared with third parties for their own marketing or promotional purposes.
- Cookies and similar technologies
We and our service providers may use cookies and similar technologies to operate the Site and to understand how the Site is used. You can control cookies through your browser settings. If you disable cookies, some Site features may not function properly.
Depending on the tools we use, certain cookies or similar technologies may be used for analytics or to measure marketing effectiveness. Where required by applicable law, we will provide appropriate notice and choices.
- Text messaging (SMS)
If you provide your phone number or initiate a conversation with us via text, you consent to receive SMS communications related to your inquiry, orders, invoices, or support. Message frequency may vary. Message and data rates may apply.
- To opt out: reply “STOP” or email info@cpevcharger.com.
- For help: reply “HELP” or email info@cpevcharger.com.
- Security
We maintain reasonable administrative, technical, and physical safeguards designed to protect information. However, no security program is perfect, and we cannot guarantee the absolute security of information. Please avoid sending sensitive information via unencrypted email.
- Data retention
We retain information for as long as reasonably necessary for the purposes described in this Policy, including to fulfill orders, maintain records, resolve disputes, enforce agreements, and comply with legal obligations. Retention periods may vary depending on the type of information and applicable requirements.
- Your rights and choices
You may request access to, correction of, or deletion of certain personal information by contacting us at info@cpevcharger.com. We will respond in a reasonable timeframe and as required by applicable law.
Residents of certain U.S. states may have additional rights (including rights to opt out of certain types of processing such as targeted advertising, sale/sharing of personal information, or profiling). Where applicable, we will provide information and honor eligible requests consistent with the relevant laws.
- Legal disclosures and law enforcement
We may disclose information to comply with applicable laws, court orders, or legal processes; to investigate, prevent, or take action regarding unlawful activities, suspected fraud, or potential threats; or to protect the rights, safety, or property of CP EV Charger, our users, or others. Unless legally prohibited, we may attempt to notify you prior to such disclosures.
If we become aware of a data security incident involving certain categories of personal information, we will investigate and provide notices as required by applicable law, which may include Wyoming’s data breach notice requirements and other state laws where applicable.
- Third‑party links and services
The Site may contain links to third‑party websites and services. We are not responsible for the privacy practices of third parties. Please review their privacy policies before providing information to them.
- Children’s privacy
The Site is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact info@cpevcharger.com.
- Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Changes are effective when posted on the Site. Your continued use of the Site after an update indicates acceptance of the updated Policy.
- Contact us
If you have questions about this Privacy Policy or wish to exercise your rights, contact us at: info@cpevcharger.com.